Delivery for public institutions

For deliveries to public institutions, hospitals, rehabilitation facilities and hotels, we need to have the complete information, including the name of the institution, the address, phone- and the room number with the name of guest / recipient. Please be informed that the most of the institutions might not allow a direct room delivery and therefore our local florist will need to leave the flowers at the reception. The hotel reception or front office staff might refuse to take flowers if they do not recognise the recipient. The flowers can get lost in reception or front office. In those cases, Internetflorist.biz will not be responsible and there will be no refund given.

Feedback & Complaints

If you're unsatisfied with our service, please send a written complaint with photos of the bouquet (from above and the side) within two days of delivery. Late complaints might not be considered.

CAKE DELIVERY

Our cakes are freshly made to order to ensure the highest quality and taste. Due to the time-sensitive and perishable nature of our products, we cannot offer refunds if the delivery attempt is unsuccessful. Once the cake has left our premises for delivery, it is considered sold and non-refundable. Please note that the images of our cakes provided on our website or promotional materials are for reference purposes only. The exact appearance of the cake may vary slightly depending on the location and availability of certain decoration materials. While we strive to match the design as closely as possible, minor variations in decoration may occur.

DELIVERY TO POST OFFICE BOXES

Please note that we are unable to deliver orders to post office (P.O.) boxes. All deliveries require a physical address to ensure proper handling and successful delivery. By placing an order, you agree to provide a valid residential, commercial, or institutional address. In case a P.O. box address is provided, the delivery will not be successful, and a refund cannot be issued.

COMPLAINTS

When you are not happy with the service provided and the flowers the recipient received, please send us a complaint in written and a picture of the bouquet. Kindly note that we need to have a picture from above and the side in order to see the full bouquet. We must have the complaint within 2 days after the delivery date. Otherwise we may not be able to consider your complaint.